Premium Support Plans

WPA Network Integration Solutions established itself under the pretense that what the computer industry was sicerely lacking was the ability to provide timely and accurate repair service with knowledgeable personnel to understand the problem without "part swapping". Obviously, we feel we can safely state that our policy in 1976 is still valid today. We believe in providing our customers with service personnel that understand "your downtime is also our downtime".

Our Premium Support Service Policy provides you with the assurance that you will never be "down" for anymore than 24 hours no matter where the equipment may be located.

 

Hardware & Software Coverage

  WPA provides you the assurance that all parts and labor associated with the repair of the equipment are covered at no additional charge.
  WPA provides you with the option to ship your equipment to us for depot repair with a replacement sent to you within 24 hours.
  WPA will provide on-site service (per your request) without labor charges. We will charge for travel and lodging expenses as incurred.
  WPA will provide non-optional upgrades to your server with instruction on how to complete them painlessly at no additional charge. Such upgrades are delivered electronically via Fax Server-to-Fax Server Binary File Transfers or Web Page downloads.
  WPA will provide phone support to you and your users as needed to assist with any problems that may arise.
  WPA will provide up to two (2) Letterhead and Fax Cover Page modifications annually, along with additional signatures, at no additional cost.
  WPA will provide optional Letterhead and Fax Cover Pages (such as for clients, affiliates, other offices, special occasions and/or purposes, etc.) at a reduced rate of 40% off list.

 

Software Only Coverage

  WPA will provide on-site service (per your request) without labor charges. We will charge for travel and lodging expenses as incurred.
  WPA will provide non-optional upgrades to your server with instruction on how to complete them painlessly at no additional charge. Such upgrades are delivered electronically via Fax Server-to-Fax Server Binary File Transfers or Web Page downloads.
  WPA will provide phone support to you and your users as needed to assist with any problems that may arise.
  WPA will provide up to two (2) Letterhead and Fax Cover Page modifications annually, along with additional signatures, at no additional cost.
  WPA will provide optional Letterhead and Fax Cover Pages (such as for clients, affiliates, other offices, special occasions and/or purposes, etc.) at a reduced rate of 40% off list.

WPA understands your investment and appreciates the trust you have placed with us. Our goal is to provide you with the "best service" your money can buy and to keep you up and running flawlessly.

 


© Copyright 1998
WPA Network Integration Solutions
5616 Rathbone Place, Springfield, Virginia 22151
Tel: (703) 321-7749 Fax: (703) 321-7865

All product names herein are trademarks of their respective companies.